Return & Refund and Exchange
For full refund the following criteria should be meet.
- For generating Return or Exchange, customer need to send a message on WhatsApp number on 0314 6927541
- The product should not be damaged or used.
- The claim for the return should be lodged within 7 days after the delivery date.
- Discounted or Sale products are also eligible for refund.
- The returned product should be in original condition, with original packing and with original invoice or receipt.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 1 to 2 working days after receiving the return products.
- All returns should be sent to CHARSOLE, (Address will be provided on WhatsApp)