Return & Exchange

Return and Exchange Policy

At CHARSOLE (SMC-PRIVATE) LIMITED, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you may need to return or exchange an item. Please read our return and exchange policy carefully to understand your options:

1. Eligibility for Returns and Exchanges:
- You may be eligible for a return or exchange if the item is unused, in its original packaging, and returned within 7 days from the date of delivery.

2. Return Process:
- To initiate a return or exchange, please contact our customer service team at Whatsapp: 0314-6927541 within the specified timeframe.
- Provide your order number, the reason for the return or exchange, and any relevant details about the item(s) you wish to return or exchange.
- Our customer service team will guide you through the return or exchange process, including providing a return shipping label if applicable.

3. Condition of Returned Items:
- Items must be returned in their original condition, unused, and with all tags and labels intact.
- We reserve the right to reject returns or exchanges if the item is not in its original condition or if it does not meet our eligibility criteria.

4. Refunds and Exchanges:
- Once we receive your returned item(s) and verify their condition, we will process your refund or exchange.
- Refunds will be issued to the payment methods like Easypaisa, JazzCash, Nayapay, Sadapay or any other Bank provided by the customer.
- Exchanges will be processed based on product availability. If the requested item is not available, we may offer an alternative or issue a refund.

5. Return Shipping:
- Return shipping costs may be the responsibility of the customer unless the return is due to a defect or error on our part.
- If a return shipping label is provided by us, please use it for the return shipment to ensure proper handling and tracking.

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We may require photographic evidence of the damage or defect to facilitate the return or exchange process.

8. Policy Changes:
- We reserve the right to modify or update our return and exchange policy at any time. Any changes will be communicated on our website or through other appropriate channels.

By making a purchase on our website, you acknowledge and agree to abide by our return and exchange policy. If you have any questions or need further clarification, please don't hesitate to contact us. Thank you for shopping at CHARSOLE (SMC-PRIVATE) LIMITED